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Consumer Awareness And Satisfaction On The Services Offered In Community Pharmacies  


Abstract Category: Other Categories
Course / Degree: BS Pharmacy
Institution / University: University of Santo Tomas, Philippines
Published in: 2014


Thesis Abstract / Summary:

This study aims to discern the highest possible standards of community pharmacies services in order to give an efficient and effective delivery of these services to the patients. This study focuses on the awareness and satisfaction of the consumers on patient counseling, convenience services, gifts and promos, and measuring and monitoring of blood sugar level and blood pressure. In this study the group used a validated questionnaire, wherein 200 respondents, who are 18 years old and above, were chosen using accidental sampling. The research was conducted within the immediate vicinity of the University of Santo Tomas. Results show that there are more consumers who are aware and have tried the different services offered in community pharmacies. Convenience services such as waiting area, availability of drugs and delivery services, was the most availed service followed by, gifts and promos, monitoring and measuring blood sugar level and blood pressure, and patient counseling. All of the services were rated as Good, except for monitoring and measuring of blood sugar level and blood pressure which was evaluated as Very Good. Research showed that consumers are aware of the different services offered in community pharmacies but the delivery of these services to the consumers’ needs improvement.


Thesis Keywords/Search Tags:
Awareness, Satisfaction, Community Pharmacies, Patient Counseling, Convenience Services, Gifts and Promos, Measuring and Monitoring of Blood Sugar Level and Blood Pressure

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Thesis Images:
Other Categories - Consumer Awareness And Satisfaction On The Services Offered In Community Pharmacies Community Pharmacy services
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Submission Details: Thesis Abstract submitted by Eilleen Sagun from Philippines on 12-Mar-2014 02:33.
Abstract has been viewed 2025 times (since 7 Mar 2010).

Eilleen Sagun Contact Details: Email: eilleensagun724@gmail.com Phone: 09059086780



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